This privacy notice explains how I, Duncan Howlett, collect and use personal information when you visit this website, make an enquiry, request a quote, book a performance or arrange music tuition.

Who I am

The data controller is Duncan Howlett, trading as Duncan Howlett Guitarist and Duncan Howlett Music Tuition.

Website: duncanhowlettguitarist.co.uk

Email: info@duncanhowlettguitarist.co.uk

Information I collect

Depending on how you contact me, I may collect information such as:

• Your name
• Email address
• Telephone number
• Event date and venue
• Number of guests
• Details about your event, lesson or enquiry
• Booking, invoice and payment records
• Any other information you choose to provide

How I use your information

I use personal information to:

• Respond to enquiries and provide quotes
• Arrange and manage bookings
• Provide performance and music tuition services
• Communicate with clients about bookings, events or lessons
• Issue invoices and record payments
• Keep appropriate business, accounting and tax records
• Maintain the security and administration of my website and business systems

My lawful basis for using your information

Where you contact me about a possible booking, lesson or other service, I normally process your information because it is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

I may also process certain information where necessary to comply with legal obligations, such as accounting and tax requirements.

In limited circumstances I may rely on legitimate interests, for example to maintain appropriate business records, administer my services or protect my systems, provided those interests do not override your rights and freedoms.

Marketing

Making an enquiry or booking does not automatically add you to a marketing list. I will only send marketing communications where I have an appropriate lawful basis to do so.

Who I share your information with

I do not sell your personal information.

I may use trusted service providers to help operate my business, including providers of website hosting, email, enquiry and administration systems, invoicing, accounting, payment processing and data storage.

These providers may only use personal information where necessary to provide their services and are expected to handle it appropriately and securely.

International data transfers

Some service providers may process or store information outside the United Kingdom. Where this happens, appropriate safeguards are used where required to protect personal information in accordance with UK data protection law.

How long I keep information

I only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Enquiries that do not result in a booking are normally kept for no longer than 24 months unless there is a specific reason to retain them for longer.

Booking, invoice, payment and financial records may be kept for longer where necessary for accounting, tax or legal purposes.

Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information I hold about you
• Ask me to correct inaccurate information
• Ask me to delete information in certain circumstances
• Ask me to restrict how information is used
• Object to certain uses of your information
• Ask for certain information to be transferred to you or another organisation

If you would like to exercise any of these rights, please contact me at info@duncanhowlettguitarist.co.uk .

Cookies and website analytics

This website may use cookies and similar technologies that are necessary for the site to operate.

If non-essential cookies, analytics or tracking technologies are used, I will provide appropriate information and, where required, ask for your consent before they are used.

Contact about your data

If you have any questions about this privacy notice or how your information is handled, please contact:

Duncan Howlett
Email: info@duncanhowlettguitarist.co.uk

Complaints

If you have concerns about how I use your personal information, please contact me first so I have the opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Website: ico.org.uk

Changes to this policy

I may update this privacy notice from time to time. The latest version will always be published on this page.